Do I need a doctors note?

No. You do not need a doctors letter, but the government requires a simple self-declaration of your condition.

What if I am 80+ but not disabled?

Age alone does not qualify you for 0% VAT, but many age-related conditions (like limited mobility or joint pain) often do. We can advise you during your visit.

How long does the installation take?

Most of our bathroom transformations are completed within 3 to 8 working days. Our digital planning ensures our team arrives with everything they need to work efficiently.

Do I qualify for 0% VAT?

If you are chronically ill or disabled and the work is for your private home, you likely qualify. Our advisors can help you complete the simple digital declaration form during your survey.

Will there be a lot of mess?

We aim for a Stress-Free experience. Our installers use floor protection and clean up thoroughly at the end of every day. We treat your home with the respect it deserves.

Can I see what the bathroom looks like before you start?

Yes! After our home survey, we provide a bespoke 3D CAD drawing. You will see exactly where every rail and fixture goes before you commit.

What happens if I need help after the install?

You aren't just a number to us. Every installation comes with a quality guarantee. If you have questions about using your new equipment, our office team is just a phone call away.

When do I receive my reward?

Rewards are issued after the referred customer's installation has been completed and all conditions of the scheme have been met.

Can I refer someone who has already contacted Keystone Mobility?

No, referrals must be new customers who have not previously been in touch with us.

Do the referral cards expire?

No, but the scheme is subject to our terms and conditions and may be amended or withdrawn at any time.

Keystone Mobility – Privacy Policy

Name: Keystone Mobility
Telephone: 020 4577 3009

1. Introduction

Keystone Mobility Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and
protect your personal information when you visit our website, contact us, or enter into a contract with us.
This policy applies to all personal data processed by Keystone Mobility in accordance with UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following information:

2.1 Information you provide directly

Full nam
Address and postcode
Email address
Phone number
Region and location details
Details provided through enquiry forms, brochure requests, or survey bookings
Information required to prepare quotations, Orders, and installation Plans
VAT relief declarations (where applicable)

2.2 Information collected automatically

IP address
Browser type and device information
Website usage data (via cookies)

We do not collect unnecessary or excessive personal data.

3. How We Use Your Information

We use your personal data to:

Respond to enquiries and brochure requests
Arrange home surveys and consultations
Prepare quotations, Orders, and installation Plans
Supply Goods and perform Works under your contract
Manage payments, warranties, and aftercare
Administer our Referral Scheme (where applicable)
Improve our website and customer experience
Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data with third parties.

4. Legal Basis for Processing

We process personal data under the following lawful bases

Consent – when you submit forms or request information
Contractual necessity – to prepare, enter into, and fulfil your Agreement
Legitimate interests – such as improving our services and website
Legal obligations – including VAT, tax, and regulatory requirements

5. Data Sharing

We may share your personal data only with:

Trusted service partners (installers, surveyors, delivery partners)
Professional advisers (accountants, legal advisers)
Regulatory or government authorities where legally required

All third parties are required to protect your data and use it only for the purpose provided.
We do not share data for marketing by third parties.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

Loss
Misuse
Unauthorised access
Alteration
Disclosure

Access to personal data is restricted to staff and partners who need it to perform their duties.

7. Data Retention

We retain personal data only for as long as necessary to:

Provide our services
Meet legal, tax, and regulatory requirements
Support warranty and aftercare obligations

Retention periods vary depending on the type of data and the nature of your installation.

8. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data (where legally permitted)
Object to or restrict processing
Withdraw consent at any time
Request a copy of the data we hold about you

To exercise your rights, please contact us using the details below.

9. Cookies

Our website may use cookies to:

Improve user experience
Analyse website performance
Understand how visitors use our site

You can manage or disable cookies through your browser settings.

10. Referral Scheme Data

If you participate in our Referral Scheme:

We record referral card details
We verify eligibility under the scheme rules
We issue Referral Rewards where conditions are met

Referral data is processed in accordance with this Privacy Policy and the Referral Scheme terms in your contract.

11. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
Keystone Mobility Ltd Phone: 020 4577 3009 Email: [email protected]

13. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.