Question 1

Do I need a doctors note?

Accepted Answer

No. You do not need a doctors letter, but the government requires a simple self-declaration of your condition.

Question 2

What if I am 80+ but not disabled?

Accepted Answer

Age alone does not qualify you for 0% VAT, but many age-related conditions (like limited mobility or joint pain) often do. We can advise you during your visit.

Question 3

How long does the installation take?

Accepted Answer

Most of our bathroom transformations are completed within 3 to 8 working days. Our digital planning ensures our team arrives with everything they need to work efficiently.

Question 4

Do I qualify for 0% VAT?

Accepted Answer

If you are chronically ill or disabled and the work is for your private home, you likely qualify. Our advisors can help you complete the simple digital declaration form during your survey.

Question 5

Will there be a lot of mess?

Accepted Answer

We aim for a Stress-Free experience. Our installers use floor protection and clean up thoroughly at the end of every day. We treat your home with the respect it deserves.

Question 6

Can I see what the bathroom looks like before you start?

Accepted Answer

Yes! After our home survey, we provide a bespoke 3D CAD drawing. You will see exactly where every rail and fixture goes before you commit.

Question 7

What happens if I need help after the install?

Accepted Answer

You aren't just a number to us. Every installation comes with a quality guarantee. If you have questions about using your new equipment, our office team is just a phone call away.

Question 8

When do I receive my reward?

Accepted Answer

Rewards are issued after the referred customer's installation has been completed and all conditions of the scheme have been met.

Question 9

Can I refer someone who has already contacted Keystone Mobility?

Accepted Answer

No, referrals must be new customers who have not previously been in touch with us.

Question 10

Do the referral cards expire?

Accepted Answer

No, but the scheme is subject to our terms and conditions and may be amended or withdrawn at any time.

Our team is here to assist you every step of the way.

National Strength, Local Care

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